Shipping & Returns

Catappa Leaves Online Store change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of/with any changes. Using the Catappa Leaves Online Store by registering as a member or purchase any of our items, you agree to the following shipping & returns policy. In these terms "we" and "us" refer to Catappa Leaves Online Store, "you" and "your" refer to the customer.

Shipping

1.  All products listed in Catappa Leaves Online Store are inclusive offer, that means the shipping cost is already added into the final price. 

2.  We will only use Singapore Post service and not any other courier service to ship our prducts. The shipping of your order and any dispute arising out of such shipping is subject to the terms and condition under Singapore Post. You can read about their Terms Of Use from this link Here 

3.  We will immediately ship out your order after receiving the notification email from PayPal. We will do our best to ship on the same day of your purchase unless we receive the notification email after 5pm Singapore time.

4.  We will indicate "Terminalia Catappa leaves : For Aquarium Use" on all our  packages for customs purposes. Having said that, we will not be responsible for any delivery detained by your customs for inspection.

5.  Unless special request are made, all packages will be shipped by Normal Mail. In general and normal condition, deliveries to USA, Canada and European countries from Singapore by normal mail will takes about 7 to 10 days. If for some reasons that you insists us to ship by Registered Mail, we will have to check for the rates and come back to you. Before we ship, full payment must be made. 

6.  As stated in point 4 under section Condition of Leaves of Condition of Use page, all cares and measures will be applied during our packaging, however there are still areas under shipping that are beyond our control despite the most protective packaging we can provide, such as delayed due to very bad weather, like extremely heavy snow, heavy floods, misrouted, lost, misplaced, and misdelivered by the postal service. 

Returns

1.  We stand by the quality of our Catappa leaves and our services. If you are dissatisfied with our services or leaves, we offer you a 100% full refund. All we ask is that you provide a honest reason and perhaps takes some photos of the leaves as to why you are disappointed.   

2.  Any packages delivered that are not up to your expectation and that you are being refunded by us are to be return to us. All return shipping cost are to be bear by you. 

3.  Any package shipped and reached your destinated country that are being return to us by the Post Office for the reason of No Such Person and Unclaimed, Catappa Leaves Online Store reserve the right to request the actual shipping cost from you if you wants the package to be ship to you again.

4.  All cares and measures will be apply during packing to prevent the leaves from crushing during shipping but that does not guarantee the fine condition of the leaves when we pack them. We can control our packing, but we can't control the Post Office and the Postman's handling. ( Read also under Shipping and Returns